Privacy Policy

Who we are

NOVYXO LIMITED is a digital marketing agency registered in England and Wales under company number 17365402. We are the data controller for personal data collected through this website and in the course of providing our services.

Information we collect

We only collect information that we need in order to respond to you and deliver our services.

• Contact details you provide, such as your name, company, email address and telephone number.
• Enquiry details, including the services you are interested in and any information you share about your business.
• Technical data such as IP address, browser type and pages visited, collected through analytics.
• Client account information required to deliver campaigns, such as advertising platform access.

How we use your information

We use personal data to respond to enquiries, provide proposals, deliver contracted services, send service-related communications, improve our website and meet our legal and accounting obligations.

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

Lawful bases for processing

We rely on legitimate interests to respond to business enquiries and to operate and improve our website, on contract to deliver services you have engaged us for, on consent for optional marketing communications, and on legal obligation for record keeping and tax compliance.

Cookies and analytics

Our website uses essential cookies to function correctly and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Sharing your information

We may share data with trusted service providers who support our operations, such as hosting, email, analytics and advertising platforms. These providers process data on our instructions and under appropriate agreements. We may also disclose information where required by law.

Data retention

We keep enquiry data for up to 24 months where no engagement follows, and client records for the duration of our relationship plus the period required by UK accounting and tax rules. We delete or anonymise data once it is no longer needed.

Your rights

Under UK GDPR you have the right to access your data, request correction or deletion, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise these rights, contact us using the details below.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Security

We use appropriate technical and organisational measures to protect personal data, including secure transmission, access controls and limiting access to those who need it. No online service can guarantee absolute security, but we take our responsibilities seriously.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version always appears on this page.